Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at The Play Nest www.theplaynest.co.uk
If you have any questions, please contact lucy@theplaynest.co.uk

Shipping Options & Delivery Costs 
We offer shipping options from Yodel and DPD - you will be asked to select a shipping method at checkout and shipping rates are calculated based on product weights and dimensions and estimated delivery date.

Order Processing Time 
All orders placed before Midday Monday to Friday are processed the same day, all 
orders placed after will be dispatched the next day. All orders placed during the weekend or on 
a public holiday will be sent from our warehouse on Monday or on the next business day. 
Delivery Address & P.O. Boxes 
Please note that we are unable to modify the delivery address once you have placed your order. 
We are sorry but we do not ship to P.O. boxes. 
International Orders 
Your package may be subject to import duties and taxes. You, as the customer, are responsible 
for paying those fees. We recommend that you check with your local customs office before 
placing an order on our website as these fees can sometimes be significant and we are unable 
to calculate these for you. 
Tracking Your Order 
Once your order has been dispatched, we will send you a confirmation email with tracking 
information. You will be able to track your package directly on the carrier’s website. 
Returns, Refunds, and Exchanges 
We want you to be completely happy with your purchase - please read our return & refund 
policy for detailed information about our processes.